Return policy

We strive to provide you with high-quality products and excellent service. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

  • Returns are only accepted for defective, damaged, or incorrectly shipped products.
  • Items must be returned in their original, unused condition with all tags and packaging intact.
  • Customized, stitched, or altered items are not eligible for return.
  • All return requests must be initiated within 24 hours of receiving the product.

2. Return Process

  1. Notify Us: Email our support team at support@anantexports.in within 24 hours of receiving your order, providing:
    • Order number
    • Reason for return
    • Clear images of the product showing the issue.
  2. Approval: Our team will review your request and approve eligible returns. You will receive a return authorization email.
  3. Ship Back: Once approved, securely pack the product and ship it to the return address provided in the email. The shipping cost for returning the product will be borne by the customer.
  4. Inspection: Upon receipt, the product will be inspected. If it meets our return criteria, a replacement, store credit, or refund will be processed.

3. Refunds and Store Credit

  • Refunds (if applicable) will be processed within 7-10 business days after inspection and approval.
  • Refunds will be issued to the original payment method or as store credit, as per your choice.
  • Shipping and customization charges are non-refundable.

4. Exceptions

We do not accept returns for:

  • Items reported after the 24-hour window.
  • Products without valid reasons or supporting evidence (e.g., photos of the issue).
  • “Ready to Ship” products that meet all described specifications.
  • Slight color or texture variations, as these are inherent to hand-crafted or natural fabric products.

5. Exchanges

If you wish to exchange an item for a different size or product, please contact us within 24 hours. Exchanges are subject to product availability and eligibility criteria.

6. Cancellation Policy

  • Orders can only be canceled within 12 hours of placing the order.
  • Orders already processed or shipped cannot be canceled.

7. Contact Us

For return or exchange assistance, email us at support@anantexports.in or WhatsApp at +91-9737779510. We’re here to assist you!