Cancellation Policy
Order Cancellation by Customer:
- Before Shipment: If you wish to cancel your order, please contact our customer service team at anantexports_surat@yahoo.com or call us at +91 9033552277 within 24 hours of placing the order. If the order has not been shipped yet, we will cancel it and process a full refund.
- After Shipment: If your order has already been shipped, we are unable to cancel it. However, you may be eligible for a replacement or return as per our policy detailed below.
Order Cancellation by Anant Exports: We reserve the right to cancel any order due to unforeseen circumstances, such as product unavailability or payment issues. In such cases, you will be notified, and a full refund will be processed.
Non-Cancellation: Once an order for a customized product is placed, it cannot be canceled or modified, as the item is specifically created for you.
Worldwide Policy: No cancellations, returns, or refunds are allowed for customized products. We thoroughly inspect each product before shipping to ensure quality, making manufacturing defects highly unlikely.
Open Package Video: It is compulsory for customers to record an unboxing video when receiving the parcel. This video will serve as proof in case of any discrepancies.
Festival Products: All items marked as festival products are non-cancellable, non-returnable, and non-refundable. Please review your order carefully before completing the purchase of these items.
Replacement Policy
Eligibility for Replacement:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 24 hours of delivery at anantexports_surat@yahoo.com with your order details and photographic evidence of the issue. We will arrange for a replacement at no extra cost.
- Incorrect Product: If you receive an incorrect product, notify us within 24 hours of delivery. We will arrange for the correct product to be sent to you as a replacement.
Replacement Process:
- Contact Us: Notify our customer service team within 24 hours of delivery with the necessary details and evidence.
- Return the Product: We will provide instructions for returning the product, if applicable.
- Receive Replacement: Upon receiving and verifying the returned product, we will send you a replacement.
Refund Policy
24-Hour Refund for Genuine Reasons: We understand that there may be genuine reasons for requesting a refund. If you contact us within 24 hours of placing your order and provide a valid reason, we will review your request. Valid reasons may include:
- Accidental order placement
- Duplicate order
- Incorrect billing or shipping information
If approved, a full refund will be processed to your original method of payment. Please note that this policy does not apply to shipped orders or after the 24-hour window.
General Refunds: Refunds are generally not available once the product has been shipped. Instead, we offer replacements for eligible issues as described above.
How to Request a Replacement or Refund
- Email Us: Send an email to anantexports_surat@yahoo.com with your order number, detailed description of the issue, and any supporting evidence (e.g., photos).
- Call Us: Contact our customer service team at +91-90335-52277 for immediate assistance.
Important Notes
- Timely Reporting: All requests for replacements or refunds must be made within the specified time frames (24 hours for genuine reason refunds and 24 hours of delivery for replacements).
- Condition of Products: Returned products must be in their original condition and packaging, with all tags and labels intact.
- Non-Returnable Items: Certain items, such as perishable goods, personalized products, and clearance items, may not be eligible for return or replacement.
We strive to ensure your satisfaction with every purchase from Anant Exports. If you have any questions or need further assistance, please do not hesitate to contact us.
