Select your desired product, choose size (if applicable), and click Add to Cart. Proceed to checkout, enter shipping details, and complete the payment.

No, you can checkout as a guest. However, creating an account helps you track orders and manage returns easily.

We offer both Ready to Ship and Made-to-Order products. Delivery timelines are mentioned on each product page.

Please refer to the Size Chart provided on each product page. For custom sizing, you may contact us before placing the order.

Yes, customization is available on selected products. Custom orders are non-returnable and require additional processing time.

Absolutely. All of our products are especially designed for sensitive skin and should be gentle enough to be tolerated by even the most sensitive skin types since Dr. Barbara Sturm avoids any superfluous and aggressive ingredients that can cause rather than combat inflammation and irritated skin.

However, everyone's skin is unique and skin can negatively react to any ingredient. For example, some people may find they are sensitive to natural ingredients such as essential oils or fruit extracts, and for this reason we display the full product ingredients within the product page of our website to enable customers to make an informed choice before purchase. Even the most 'gentle' ingredients can cause a reaction in certain people's skin so we recommend patch testing a small amount of the product on the inside skin of the wrist area to ascertain its compatibility.

Orders are usually delivered within 5–10 working days, depending on your location.

Yes, we ship worldwide. International delivery usually takes7–15 working days.

Once your order is shipped, tracking details will be sent viaEmail / WhatsApp / SMS.

Shipping charges (if applicable) are calculated at checkout.

This depends on the product. Full specifications are mentioned in the product description.

We accept:

• UPI
• Credit/Debit Cards
• Net Banking
• Wallet Payments
• International Cards

COD is available on selected products and locations.

Yes, all payments are processed through secure and trusted payment gateways with encryption protection.

Yes, EMI and Pay Later options may be available through selected payment providers at checkout. Eligibility depends on your bank or payment partner.

You must report any issue within24 hours of deliverywith an unboxing video and images. Returns are accepted only for damaged or incorrect products.

Orders can only be canceled before dispatch. Once shipped, cancellation is not possible.

No, customized or altered products are strictly non-returnable.

Approved refunds are processed within5–7 working daysto the original payment method.

We try to display accurate colors, but slight variations may occur due to lighting and screen settings.

Product descriptions clearly mention whether the blouse is stitched or unstitched. Please read details carefully before ordering.